Terms of Service

Terms of Service

Effective Date: October 2024

These Terms of Service (“Terms”) govern your access to and use of the Pylon Technology website and services. By accessing our website or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using this website or engaging Pylon Technology’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our website or services.

2. Description of Services

Pylon Technology provides managed IT services, cybersecurity solutions, regulatory compliance support, and related technology services to businesses and organizations.

Services include:

  • Managed IT services and helpdesk support
  • Cybersecurity and security operations
  • Regulatory compliance programs (HIPAA, SOC 2, SEC/FINRA, etc.)
  • Cloud infrastructure and migration
  • Disaster recovery and business continuity
  • Network security and monitoring
  • AI and automation solutions

Specific services are defined in individual service agreements with clients.

3. Website Use

Permitted Use

You may use this website for lawful purposes related to:

  • Learning about our services
  • Contacting us for information or quotes
  • Accessing resources and documentation (if authorized)
  • Managing your account (if applicable)

Prohibited Use

You may not:

  • Use automated systems (bots, scrapers) to access the website without permission
  • Attempt to gain unauthorized access to our systems or networks
  • Transmit malware, viruses, or malicious code
  • Interfere with the website’s operation or other users’ access
  • Use the website for illegal purposes or to violate any laws
  • Misrepresent your identity or affiliation
  • Collect or harvest information about other users

4. Service Agreements

The provision of IT services is governed by separate written service agreements between Pylon Technology and each client. These Terms do not constitute a service agreement.

Service agreements will specify:

  • Scope of services
  • Service level agreements (SLAs)
  • Pricing and payment terms
  • Confidentiality obligations
  • Data protection and security requirements
  • Term, termination, and renewal provisions
  • Liability and indemnification
  • Regulatory compliance requirements

5. Intellectual Property

Our Property

All content on this website, including text, graphics, logos, images, software, and design, is the property of Pylon Technology or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, reproduce, or distribute website content without permission
  • Use our trademarks, logos, or branding without authorization
  • Create derivative works based on our content
  • Remove or alter copyright or proprietary notices

Client Data

For clients using our services:

  • Your Data: You retain all rights to your data and information
  • Our Tools: We retain ownership of our tools, systems, methodologies, and software
  • License: We grant you a limited license to use our systems as part of service delivery
  • Confidentiality: We protect your data according to our agreements and privacy commitments

6. Confidentiality

We maintain strict confidentiality regarding:

  • Client information and data
  • Business relationships and engagements
  • Technical configurations and security details
  • Proprietary information shared under NDA

This commitment extends across our entire organization and service provider network.

7. Security and Compliance

Our Commitments

Pylon Technology maintains:

  • SOC 2 Type II certification
  • HIPAA compliance programs with BAA coverage
  • ISO 27001 aligned security practices
  • NIST framework implementation
  • Regular security assessments and audits
  • 24/7 security monitoring and incident response

Your Responsibilities

Clients engaging our services are responsible for:

  • Providing accurate information
  • Maintaining security of credentials and access
  • Notifying us of security concerns or incidents
  • Complying with applicable laws and regulations
  • Cooperating with security and compliance requirements

8. Disclaimers

Website Information

Information on this website is provided “as is” for general informational purposes. While we strive for accuracy, we make no warranties about:

  • Completeness or accuracy of website content
  • Suitability for your specific needs
  • Uninterrupted or error-free website operation
  • Security of information transmitted via the website

Service Delivery

Service-level commitments are defined in individual service agreements, not these general Terms.

9. Limitation of Liability

To the maximum extent permitted by law:

Website Use: We are not liable for any damages arising from your use of this website, including direct, indirect, incidental, consequential, or punitive damages.

Service Delivery: Liability for services is governed by individual service agreements, which may include liability caps, exclusions, and indemnification provisions appropriate for IT services.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, pandemics, wars, telecommunications failures, etc.).

10. Indemnification

You agree to indemnify and hold harmless Pylon Technology, its officers, employees, and agents from any claims, damages, liabilities, and expenses arising from:

  • Your violation of these Terms
  • Your violation of any laws or regulations
  • Your violation of third-party rights
  • Unauthorized use of our services or website

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of external sites.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the modified Terms.

13. Modifications to Services

We may modify, suspend, or discontinue any aspect of our website or services at any time. For contracted services, changes are subject to service agreement terms.

14. Termination

We reserve the right to terminate or suspend your access to our website or services for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Security threats
  • Non-payment (for contracted services)
  • Any reason with notice, as permitted by applicable agreements

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Connecticut, without regard to conflict of law principles.

Any disputes arising from these Terms or use of our website shall be resolved in the state or federal courts located in Fairfield County, Connecticut.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

For website use, these Terms and our Privacy Policy constitute the entire agreement between you and Pylon Technology.

For service delivery, individual service agreements supersede these general Terms.

18. No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

19. Contact Information

For questions about these Terms:

Pylon Technology Email: [email protected] Phone: (203) 414-6320

Connecticut Office: 259 Riverside Avenue Southport, CT 06890

South Carolina Office: Greenville, SC

20. Professional Services Notice

IT services, cybersecurity consulting, and regulatory compliance support are professional services that require evaluation of your specific circumstances. Information on this website does not constitute professional advice. Formal recommendations and guidance are provided through our service engagements.

21. Regulatory Compliance

HIPAA Services: Healthcare clients require a separate Business Associate Agreement (BAA) for services involving protected health information (PHI).

Financial Services: Investment advisers and broker-dealers may require additional contractual provisions to satisfy SEC and FINRA requirements.

SOC 2 Clients: Organizations pursuing SOC 2 certification will receive detailed service descriptions and controls documentation as part of their engagement.

22. Service Level Agreements

Service level commitments, uptime guarantees, response times, and performance metrics are defined in individual service agreements, not these general Terms.

23. Data Protection

Our data protection practices are described in our Privacy Policy. For clients, detailed data protection terms are included in service agreements and, where applicable, Data Processing Agreements (DPAs).

These Terms of Service apply to website use and general business practices. Service delivery is governed by individual service agreements tailored to each client’s requirements and regulatory environment.

Last Updated: October 2024