Privacy Policy

Effective Date: October 2024

Pylon Technology (“Pylon,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password, and account preferences
• Communication Data: Information in emails, support requests, and other communications with us
• Service Information: Technical information about your IT infrastructure when you engage our services

Automatically Collected Information

When you visit our website, we automatically collect:

• Log Data: IP address, browser type, operating system, pages viewed, and access times
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience
• Analytics Data: Website usage statistics via analytics services

How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our IT services
• Respond to inquiries and customer service requests
• Send technical notices, updates, and security alerts
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our agreements

Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Service Providers: We share information with third-party service providers who perform services on our behalf (cloud hosting, analytics, email services).

Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of company assets.

Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

With Your Consent: We may share information with your explicit consent for specific purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments and monitoring
• Employee training on data protection
• Incident response procedures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Fulfill the purposes described in this Privacy Policy

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to the personal information we hold about you Correction: Request correction of inaccurate or incomplete information Deletion: Request deletion of your personal information Objection: Object to our processing of your personal information Portability: Request transfer of your information to another service

To exercise these rights, contact us at [email protected].

Cookies

You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of our website may not function properly without cookies.

Marketing Communications

You may opt out of marketing emails by following the unsubscribe link in our emails or contacting us directly.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the effective date.

Compliance Frameworks

As a provider of compliance-focused IT services, Pylon Technology maintains:

• SOC 2 Type II certification
• HIPAA compliance programs
• ISO 27001 information security practices
• Adherence to NIST security frameworks

Our internal practices meet or exceed the standards we help our clients achieve.

Contact Information

For questions about this Privacy Policy or our privacy practices:

Pylon Technology Email: [email protected] Phone: (203) 414-6320

Connecticut Office: 259 Riverside Avenue Southport, CT 06890

South Carolina Office: Greenville, SC

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at [email protected].

GDPR Compliance (EU Visitors)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access, correction, and deletion
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

We process personal information based on:

• Consent: You have given consent for specific purposes
• Contract: Processing is necessary to perform our contract with you
• Legal Obligations: Processing is required by law
• Legitimate Interests: Processing is necessary for our legitimate business interests

This Privacy Policy is designed to comply with applicable data protection laws and regulations. For service-specific privacy practices, please refer to your service agreement.