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Pylon Tech Support

We appreciate that every company has its own unique set of IT requirements. At Anittel our experienced and highly qualified team of engineers and technicians will work closely with you, ensuring you get a tailored, end-to end IT solution which is best suited to the needs of your business and will help you achieve your organisational goals sooner.

With the option of working with one of our remote or onsite teams, you’ll have access to a reliable support network that can help with:

  • Onsite Support

    You will receive outstanding IT resources by a Pylon Engineer who will act seamlessly with your business, while avoiding the cost and overhead of attracting, retaining, training and managing IT personal. Our service is individually tailored to provide just the amount of service and support that you need.

  • Remote Support

    Remote support (available as a compliment to onsite services or as a standalone) offers many benefits to Pylon customers.  With the maturization of remote support tools, we’ve been able to create many efficiencies in the way that we support our clients remotely, efficiencies which allow us to create a tremendous amount of value around them.  Additionally, by having a 24/7/365 service it empowers your employees to call for service immediately, which reduces delays.  Remote services are available from anywhere and our clients have immediate access into our entire talent pool of engineers.

  • Personalised system maintenance

    Our solution is delivered via a SaaS-based management tool, and dramatically increases your operational efficiency – allowing us to easily monitor, troubleshoot, and maintain desktops, servers, mobile devices and other endpoints for your business. The platform also includes alerting, integrated ticketing, automated recommendations, remote control, scripting, patch management, antivirus software, and reporting.

  • Performance optimisation

    We take an individualized approach to performance optimization.  We have tools which will allow us to manage all standard updates, patches and best practice approach to system maintenance.  On top of that we engage each of our end users to find out what works best for them.  We regularly revisit these practices to determine timing of system upgrades, the need for additional end-user training and for other improvements which may benefit your business’ ability to get the most out of your infrastructure.

  • Proactive managed services

    Continuous monitoring of computer and network health. Our powerful tools support very early detection of issues before they result in downtime or data loss.  In the past, IT solution providers operated under the reactive model. In light of currently available technology, the reactive (or break-fix) model has become obsolete, as it is highly inefficient.  Our services cover all of your patching, anti-virus updates and any other continuous maintenance processes that your machines and business processes require.