Infrastructure Management

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Infrastructure Management

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.
That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Components of our Infrastructure Management Service

Total Pylon Care

Our managed IT services will:

  • Maintain 24/7 watch over your entire IT environment
  • Identify and analyze server, network and internet “events” for potential problems
  • Remediate processes or services that fail
  • Ensure security patches, service packs and anti-virus protocols are up to date
  • Ensure that data backups are completed

The Value of Our Service

  • Better Financial Planning – With managed IT services, you know how much you’re going to spend each month. No more gambling with your budget and productivity.
  • Our Team Is Your Team 24/7 – When an issue arises, we’re already on the job — taking care of routine maintenance and ensuring your IT systems are operating properly.
  • Your Systems Stay Optimized – Even when systems aren’t actually down, they can still run slow, or inefficiently. Our solution maximizes the value of your IT investment all the time.
  • Faster Problem Resolution – With remote monitoring in place, we’ll usually see a problem before you do, allowing us to get a jump on the matter with less (or zero!) downtime for you.

Proactive Support

If you’re still waiting for machines to break down before calling in a support technician, now is the time to consider a more proactive approach to IT and network management.

Our highly-intelligent monitoring tools and 24/7/365 back-office services provide cost-effective IT management that ensure your systems operate at maximum efficiency – and deliver the return you expect – all for a fixed, predictable monthly cost.

If a system does fail, our technical experts will immediately step in to remediate the issue – helping your employees save time and get back to work as quickly as possible. Our support teams work around the clock to ensure your infrastructure not only remains healthy, but is also optimized for performance.
Get in touch with us today to discover how we can absorb your day-to-day technology management and maintenance needs, freeing you to focus on growing your business.

The average small business spends 6.4% of its revenue on technology. That may not surprise you, but did you know 80% of the cost comes after the initial purchase? Clearly, acquiring new technology isn’t nearly as expensive as keeping it performing well. Shouldn’t your IT systems be an investment for business growth, rather than a drag on profitability?

Our remote-monitoring tools, back-office services, and software options provide cost-effective IT management to make sure your systems operate as required and deliver the ROI you expect. Key elements include:

  • Server Monitoring and Care

    We utilize software agents to track and analyze your network activity 24/7. When a system or function fails, an alert is generated for our team to immediately investigate. Once the problem is identified, we work to remedy it — remotely at first, and with additional resources as needed.

  • Desktop Monitoring and Care

    Our preventive maintenance service for desktops regimentally monitors and addresses common problems experienced by desktop users. Whether it’s getting rid of viruses, attacking spyware issues or installing patches, we handle it all — in the background while your employees remain productive.

  • Mobile Device Management

    With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.

  • Scheduled Network and Security Assessments

    How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of potential problems that fall outside of safe parameters. With these comprehensive assessments, you’ll always have the best information for choosing the most effective response option.